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- reduce the steps that clients
must go through
- make it easy to do business
with you
- overcome common issues
- contact manager or problem
database to remember specific issues
- daily phone message in place
of individual meetings
- Computer Telephone Integration
(CTI)
- make changes visible by
sharing questions and results with others
- make your clients feel special
by creating a "members only" area of your web site
- customized bulk e-mail with
personalized message
- on-line training (streaming
audio, video etc.)
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